Booking policies.

Booking policies:

General policies:

All bookings require a £10 non-refundable deposit that contributes towards the full cost of your appointment

Appointments can be cancelled or rescheduled up to 24 hours before your appointment, if you cancel within 24 hours of your appointment you will be required to pay the full balance of the service before you can book again

The cost of treatment is non-refundable

No plus ones are allowed at appointments

Please arrive at your appointment with clean lashes free of any mascara or strip lash glue residue

Patch tests:

Patch tests are recommended if you have sensitive skin/eyes or if you haven’t had eyelash extensions in the last 6 months

Patch tests must occur at least 48 hours before your appointment

Infills:

You must have at least 50% of your eyelash extensions remaining for your set to qualify as an infill, anything less will be charged as a full set

I do not offer infills for work done by other eyelash technicians, in such cases I offer a removal and full set

COVID precautions:

Please reschedule your appointment if you have any cold or covid symptoms

Lateness:

Please arrive on time for your appointment but no earlier than your scheduled time.

Lateness exceeding 10 minutes requires a £10 late fee; in some cases the appointment may be cancelled at my discretion

Product returns policy:

Products can be returned and the full payment refunded if this is communicated within 14 days of receipt

Refunds will not be processed for damaged items

Refunds will not be processed for items that are no longer wanted